We are always committed to making your experience simple, safe, and satisfying. This Return & Refund Policy specifically explains how and under what circumstances returns, replacements, or refunds related to digital products purchased from our website are provided. Please read this page carefully, as upon purchasing the Vijaybooks.store website, you are deemed to have agreed to this policy.
1- Nature of Digital Products-
Vijaybooks.store website offers only digital products. For example-
a- eBooks            Â
b- Planner
c- Coloring Books
d- Graphics
e- Sudoku
f- Wallpapers
All of these products are downloadable. Once downloaded, it is not possible to return these, so our refund policy is different from that of physical products.
2- General Refund Policy-
After buying a digital product-
✔ When you have downloaded the file,
✔ Or gain access to the file,
So in such a situation, neither returns nor refunds are possible. Because digital files cannot be withdrawn, nor can it be ensured whether the user has used the content or not. However, we always prioritize customer satisfaction and only provide solutions in a few special cases. Such as a corrupt or corrupt file
3- Under what circumstances can a refund be granted?
We may provide refunds in the following situations. As-
A- File is not downloading–
If you are unable to download the product due to a problem with our server or website, we will either-
1- Will provide new links, or
2- If the problem is not resolved, a refund will be issued.
Â
B- Bad or corrupt file–
If the downloaded file is not opening, corrupt, or incomplete, then-
1- We will provide the new file,
2- If the problem still persists, you will be eligible for a refund.
Â
C- Wrong product has been found-
If you have been sent a different digital product by mistake, which does not match your order, the correct file will be provided. If we do not have the correct file available, a refund will be given.
4- Under what circumstances is a refund not given?
We do not provide refunds in the following cases. As-
✘ On the user’s mistake of buying the wrong product.
✘ When the mind changes.
✘  Download the file on “Not Liking”.
✘ If the file is not playing correctly in a third-party app.
✘ On offers, sales, or discount products.
We provide every file with high quality, and you can carefully read the product description before purchasing.
5- Refund Process-
If you think you are eligible for a refund, contact us with the information below-
A- Your full name.
b- Email address (from which the purchase was made).
We will review your complaint within 24–48 hours and provide a resolution as soon as possible.
6- Replacement policy-
If there is a problem with the purchased file, such as
a- File not opening.
b- File corruption.
c- Receipt of the wrong file.
So Vijaybooks.store website will provide the replacement file first. If the replacement also does not work, Â a refund will be given as a last resort.
7- Duplicate payment-
If your amount has been deducted twice due to a technical error, then-
✔ The additional payment will be fully refunded. ✔ A refund notification will be sent to you via email.
8- Bank Processing Time-
After the refund is approved-
a-  Depending on the bank or payment gateway, it may take 3–7 working days.
b- Some international payments may take longer.
Vijaybooks.store website will send you a confirmation email as soon as the refund is issued.
9- Products purchased from third party websites-
For such purchases, Vijaybooks.store website will not be responsible if you purchased any product through affiliate links to any third-party websites of Vijaybooks.store website. So the refund will be given through the same third-party websites. For this, you have to follow their return policy.
10- Our Responsibility-
We ensure that-
✔ All digital products should be of high quality.
✔ Download links should always be safe and active.
✔ Customer’s complaints should be resolved with utmost sincerity.
✔ Let us fully cooperate to solve any problem.
11- Change in policy-
Vijaybooks.store website may make changes to this Return & Refund Policy from time to time. Information about any such updates will be available on this page. Therefore, you are requested to keep checking this page from time to time.
Our objective on vijaybooks.store website is not limited to just selling digital products, but to provides customers with a secure, reliable, and satisfactory digital experience. For this, we always strive to ensure that every product you buy works correctly and gives you the expected results. If you still face any problems, we are always ready to help you.
Your trust is our greatest strength, and we are fully committed to upholding it.
